ANN ARBOR, MI – One husband-and-wife team are hoping to improve the meal delivery experience in Ann Arbor with the launch of a new service.
Spouses Michael Lie and Yohana Isabella will launch MI Meal Time by the end of May. The company, which will deliver to Ann Arbor, Dexter, Novi, Northville, South Lyon, Chelsea and parts of Livonia, was inspired by issues the pair saw with corporate delivery companies like GrubHub and Uber Eats.
“Not only do they charge ridiculous amounts to the restaurant themselves, but the customer service is also sometimes subpar,” Lie said. “We’re trying to help amend that.”
The pair said they also saw how poor delivery services impacted restaurants’ reputations, especially when drivers blame restaurants for the driver’s mistakes, such as dropping food.
“The company should actually take care of that to make sure that the customer in the end will get a better product, that the restaurant itself and the meal actually deserve to be presented to the customer,” Lie said.
Isabella echoed Lie’s sentiment.
“I just want to provide a better customer service,” Isabella said.
MI Meal Time will hopefully eventually cover all of Michigan, Lie said.
In addition to chain restaurants like Chick-fil-A, Wendy’s, Taco Bell and Red Robin, MI Meal Time will also deliver from local restaurants like Ann Arbor’s Jagged Fork, Novi’s Athenian and Livonia’s Sushi and Roll.
Orders can be placed either directly with the restaurant, through its website or, eventually, through the company’s upcoming mobile app. MI Meal Time plans to have more than 30 restaurants available for delivery by launch, the couple said.
Although exact pricing is still being finalized, delivery costs will be based on mileage, with the goal of having costs fall below those of corporate delivery companies.
“We are still working on it,” Lie said. “We will be ensuring that all of our delivery service costs will be lower than the big companies. We’re going to try to tailor-make all of our restaurants to ensure that we are still the cheapest option compared to all of them. “
Drivers will be paid based on delivery fees and will keep all their tips, Lie said. The service will be available from roughly 8 am to 8 pm
“When the restaurants are open, we are open,” Lie said.
Find MI Meal Time online, on social media or by phone at 734-219-3226
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