Montreal woman forced to quarantine after forgetting to fill out ArriveCAN travel app

Yousra André is almost one week into a 14-day quarantine, just because she forgot to submit her vaccination information on the ArriveCAN app.

The Montreal woman is fully vaccinated but has been forced to stay at home since Monday, the day she crossed the border from the US with her two friends on their way to Montreal.

All three travelers were fully vaccinated but forgot to fill out their information on ArriveCan, the app travelers must fill out within 72 hours of their arrival to prove they’re fully vaccinated.

Although André’s friends were let through without issue, she said she was ordered to quarantine at home for two weeks. That’s despite all of them having their proof of vaccination on hand.

“We were like ‘No, we forgot, can we do it now?'” and he just looked at me and was like “No, it’s too late now,” André said Friday.

She’s not able to get to work, walk her dog or get to her upcoming medical appointments because of the quarantine.

Meanwhile, just this Thursday Prime Minister Justin Trudeau announced that using the ArriveCAN app will become optional by the end of September.

“It’s completely absurd, I feel like I’m living in a nightmare,” André said.

André said she doesn’t understand why border agents singled her out.

“When we asked why, he said it was because I had traveled [a lot] before,” she said, adding her friends had also traveled recently as well.

Sorraya Guembyt was in the passenger seat of the same car and says the decision seemed illogical.

“The agent could have asked for us to do it right away — they didn’t,” she said.

“The agent at the border said ‘It’s kind of like if you’re speeding and you’re getting a ticket, and then the person who sped is requesting to drive back so that they can go slower.'”

No way to appeal

In a statement the Canada Border Services Agency said it’s up to individual border officers’ discretion whether to impose a quarantine on a traveler.

However, on its website it says that while there are penalties for not using the app, exceptions can also be made for those unaware of the requirement, something Guembyt also emphasized.

André has been trying to reach officials to see if her quarantine can be revoked, but hasn’t had any success yet.

“The problem is how much power border agents have,” she said. “Not having any way to appeal is a problem.”

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